Terms & Conditions

Payment Options

We offer various convenient payment methods for your ease of transaction:   

• • • Zelle   
    • CashApp
    • Chime
    • Western Union

Please note that sales taxes and transaction fees may be applicable for each payment option listed above.   

 

Fees

Sale tax will apply not only to products but also to all additional services Tiny Cuties provides including vet exam, boarding, grooming, and delivery.  

Deposit Policy

• • • A non-refundable deposit is required to secure the reservation.   
    • We are unable to hold any pet without receiving a deposit.   
    • The deposit amount is equivalent to 1/3 of the total price, inclusive of any associated fees.   

The Buyer is aware and acknowledges that All Deposits are Nonrefundable. (If the reserved pet is not able to depart on time due to its illness, the buyer has the right to switch to another puppy with the same value.)  

The deposit is valid for one year (12 months) from the date of deposit, allowing the customer to switch to other dogs and use the deposit for the purchase of a new one from our available options.

 

Reservation and Holding Period

Upon receipt of the deposit, we will reserve the pet for one (1) week. Unless there is another special agreement and contract was made.  

If the pet is not picked up within this timeframe, a daily boarding fee of $50 will be applied, accumulated and added to the total balance.   

Balance Settlement

The remaining balance must be completed no later than One (1) day before the pickup day if the pet is scheduled deliver by a pet nanny. If the new owner picks up the pet on-site, the remaining balance must be cleared before the pet leaves our premises. 

Failure to complete the remaining balance on the agreed pickup date of the pet will result in losing the deposit.    

 

Delivery Terms

We ship our pets worldwide and nationwide by professional pet nanny.  

• • • Delivery by Air/Ground transport is an additional charge. 
    • If the dog is to be delivered by a nanny, the entire payment must be completed before the scheduled delivery day. Failure to do so will result in the cancellation of the delivery, and the deposit will not be refunded. 
    • Any delay or rescheduling of the delivery after full payment is made will incur an additional daily boarding fee of $50.   
    • The $125 pet fee charged by the airline is included in the total delivery price.   
    • A government-issued photo ID must be presented by the buyer to pick up the pet.   
    • A delivery confirmation and transfer ownership form will be signed by both parties when the pet is successfully picked up & delivered.  

 

Health Certification and Guarantee

Every single pet is microchipped to verify their identification.  

• • • Each pet comes with a health certificate to indicate current up to date vaccinations and deworming treatments.  
    • A comprehensive veterinary health report from a USDA-licensed veterinarian is provided to inform buyers of the physical well-being of the puppy. Tiny Cuties also fully disclose the previous health condition and history of the pet if any.  
    • Based on all the health documents we provide; the buyer is aware of the current health condition of the pet at the time of the purchase.   
    • A one-year health guarantee contract will be signed by the buyer. All health-related agreements are stated in the document.  

 

Return & Refund

Pets are live animals, please think thoroughly before purchasing. Without pets’ health guarantee agreement, the seller won’t accept any return or exchange due to the buyer’s personal issue. If return, no refund will be given.